Return window: Unopened compatible products within 30 days of purchase. Request an RMA by emailing care@freedominktoner.com. Non-defective returns may be subject to a 10% restocking fee.

Shipping instructions:

• Do not write on the product or packaging.
• Use a sturdy box and protective packaging.
• If using the postal service, consider delivery confirmation. Freedom Ink & Toner is not responsible for lost returns.

Warranty coverage:

• 1-Year Performance Warranty on all remanufactured and compatible products.
• Covers manufacturer defects in materials or workmanship.
• Return options: full refund (shipping excluded; restocking fee may apply), replacement, or store credit.
• Non-defective returns may incur a 10% restocking fee.

Exclusions:

• Products from other merchants
• Damage from misuse, tampering, improper installation, neglect, freezing, or improper storage
• Removal of warranty, lot, or serial number labels

• Covered only under the OEM’s warranty. Contact the manufacturer directly for defective items.
• We accept unopened, resalable OEM products for return within 30 days. These may be subject to a 10% restocking fee and return shipping costs.
• Opened OEM products cannot be returned and will be recycled.

• Report damaged, incorrect, or short-shipped items within 10 days of delivery.
• Do not ship damaged items back immediately; we may need to file a claim with the carrier.

• Original shipping fees are non-refundable unless the return is due to our error.
• Customers are responsible for return shipping on non-defective items.
• Liability is limited to the purchase price of the product. We are not responsible for incidental or consequential damages.